We ask that items are returned new and unused in the original packaging within 30 days for a full refund or 90 days for Alchemy Priority Club members.
If you wish to return an item please login here to submit a returns request.
In case of a faulty/damaged product please contact us within 7 days of delivery via email or phone.
Returned goods must be accompanied with your order details. We usually process refunds within 2-7 working days of receipt the items.
Refunds will be returned via the original payment method. Funds can take up to 5 workings days to clear depending on the payment method used.
Unless the item is faulty, return costs are to be paid by the customer.
Helmet Returns Policy:
We only accept returns that meet all of the following conditions:
- The return request is made within 30 days of receiving your item(s)
- Only UNUSED and undamaged helmets are eligible for return. Helmets used on the road cannot be refunded unless due to a proven manufacturing fault
- The helmet must be returned with all tags attached, including the helmet bag, manual, protective plastic on the visor, and any other provided parts as well as in its original undamaged packaging
- The Pinlock inserts must not be installed
- The Internal Padding must not be removed
- The Clear Visor has must not be removed
- All components must be present and the item is in resaleable condition
The helmet must not be worn for more than testing fitment. Once any of the above exceptions have been broken, the helmet is classed as 'accepted' by the receiver and can no longer be returned.
All returns are subject to inspection upon arrival. If the item does not meet the return conditions above, it will be sent back to you at your cost. While in transit or pending return approval, the item remains your responsibility.
If you are unsure whether your item qualifies for return, contact us at info@alchemyparts.co.uk before proceeding.
Returns Address:
Alchemy Parts Ltd
Unit 4 Knuway House
Cranborne Rd
Potters Bar, Hertfordshire
EN6 3JN
UK
Email: info@alchemyparts.co.uk
Phone: +44 (0)1707 659 777