Returns & Refunds
We want you to be completely satisfied with your purchase. If you need to return an item, please review the information below.
Returns Eligibility
We accept returns on items that meet the following conditions:
- Items must be returned within 30 days of delivery
- Alchemy Priority Club members have up to 90 days to return items
- Items must be unused, undamaged, and in original packaging
- All original parts, accessories, manuals, and tags must be included
Not a member yet?
Enjoy extended returns and exclusive benefits:
? https://www.alchemyparts.co.uk/priority-club
How to Start a Return
To request a return, please log in to your account:
? https://www.alchemyparts.co.uk/login
Once your return is approved, we will provide instructions on how to send your item back.
Faulty or Damaged Items
If your item arrives faulty, damaged, or incorrect:
- Please notify us within 30 days of delivery
- Email: info@alchemyparts.co.uk
- Phone: +44 (0)1707 659 777
We will arrange a replacement, repair, or refund where appropriate.
Refunds
- Refunds are processed within 2–7 working days after we receive and inspect your return
- All refunds are issued to the original payment method
- Please allow up to 5 additional working days for funds to clear
Return Costs
- Customers are responsible for return shipping costs
- If the item is faulty, damaged, or incorrect, we will cover return costs
Helmet Returns Policy
Due to safety and hygiene reasons, helmet returns must meet strict conditions.
We will only accept helmet returns where:
- The return is requested within 30 days of delivery
- The helmet is unused and unworn, except for trying on indoors
- All tags, packaging, helmet bag, and accessories are included
- The item is in fully resaleable condition
Helmets cannot be returned if:
- They have been used on the road (unless faulty)
- The Pinlock insert has been installed
- Internal padding has been removed
- Protective films or visor coverings have been removed
- Any components are missing or damaged
Items not meeting these conditions will be refused and returned.
Inspection & Responsibility
- All returned items are inspected upon arrival
- Returns that do not meet our policy will be sent back at your cost
- Items remain your responsibility until they are safely received by us
If you are unsure about a return, please contact us before sending your item.
Returns Address
Alchemy Parts Ltd
Unit 4, Knuway House
Cranborne Road
Potters Bar
Hertfordshire
EN6 3JN
United Kingdom
Contact Us
Email: info@alchemyparts.co.uk
Phone: +44 (0)1707 659 777